Complaints Policy
Keeping You Informed – Client Disclosure Statement (TASA 2024)
At Juggernaut Advisory, we’re committed to building long-term partnerships based on trust, transparency, and professional excellence. We pride ourselves on delivering high-quality services that support the growth and success of your business.
In line with the Tax Agent Services (Code of Professional Conduct) Determination 2024, we’re required to provide you with clear and accessible information regarding how we operate and how you can raise concerns, should they arise.
Matters Influencing Engagement
At this time, there are no known matters that would significantly influence your decision to engage or continue to engage our services. Should any such matter arise, we will update this disclosure and notify clients within 30 days, as required.
How to Raise a Concern
If you ever have feedback or a concern about our services, we encourage you to let us know. Most issues can be resolved quickly and informally, and your input helps us maintain high standards across our team.
For complaints or concerns, please contact:
Patrick O’Regan at patrick@juggernautadvisory.com.au
We aim to respond to all complaints within 2 business days and resolve them within 10 business days where possible. If we are unable to resolve your concern internally, you may wish to raise it with a relevant external body:
- Tax Practitioners Board www.tpb.gov.au/complaints
- CPA Australia – www.cpaaustralia.com.au
Verify Our Registration
We are registered with the Tax Practitioners Board, and you can verify our registration here:
https://www.tpb.gov.au/public-register