Sometimes when morale is low and systems are complicated, people begin to build roadblocks to superior customer service. We call them don’t blocks.
Here are 5 common don’t blocks.
If you’re experiencing problems or want to increase your customer service efforts, consider bringing this list to a meeting for discussion.
1. Don’t know
2. Don’t care
3. Don’t tell me, tell someone else
4. Don’t make things too difficult for me
5. Don’t bring your problems here take them somewhere else
Ask us about “Towards Awesome Service” – a customer service focused training workshop we can run with your team members to help them understand the critical link between quality customer service and business growth. Together we can help your team become truly excited about delivering “Awesome” service to your customer base.