The Importance of Categorizing Your Customers
You probably heard the phrase the customer is always right, well maybe that's not quite right. Perhaps it should be rephrased and what we should be thinking about here is,…
You probably heard the phrase the customer is always right, well maybe that's not quite right. Perhaps it should be rephrased and what we should be thinking about here is,…
Establishing expectations from the start is critical to the long-lasting success of any relationship. In business, the first opportunity to set those expectations is prospecting and early sales conversations. In…
Here are three basics to excellent customer service: Encourage initiative Train your team to be aware of opportunities to turn tentative queries into sales. In other words seize the chance to…